Online Ordering Information
Mills Reef Winery is committed to providing an excellent level of service and high quality goods to all customers. If you have any questions, please don't hesitate to contact us.
Mills Reef Winery
Postal: PO Box 1334, Shortland Street, Auckland 1140, New Zealand
Phone: +64 7 552 0795
We also welcome customer emails and feedback at firstname.lastname@example.org, which we will respond to promptly.
It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in New Zealand. Local law applies to all other countries. Mills Reef Winery requires that customers agree to supply proof of age on request and we further undertake that we shall not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18.
Availability of Products
Despite our best efforts to maintain fully up to date stock records it may sometimes happen that we are unable to fulfil an order. In this case, customers will be contacted directly to make alternative arrangements.
Cancelling or Changing an order
Once an order has been received by our warehouse the order cannot be changed or cancelled. If you do wish to cancel or change your order please contact email@example.com as soon as possible. We will update you on the status of the order and whether your request to cancel or change the order is possible.
Prices are in New Zealand Dollars and include Goods and Services Tax within New Zealand.
All of our transactions take place in a secure environment and we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorized access. The website registers each individual with their e-mail address and a password - both of which you provide. You are entirely responsible if you do not maintain the confidentiality of your ID and password. You are entirely responsible for all activities that occur under your user ID and password. If there has been any unauthorized use of your user ID or any breach of security known to you, you must inform us immediately.
Payments can be made by credit card (VISA or MasterCard) or by Internet Banking. If paying by credit card please use the form provided which allows for secure online payments. We only accept New Zealand credit cards.
Mills Reef Winery works closely with a leading distribution company that specializes in the shipment of alcohol. Delivery can be expected within four working days of receipt of the order. We only deliver within New Zealand;if you reside overseas please contact firstname.lastname@example.org.
Mills Reef Winery strives to keep the prices of its products as low as possible. We do not subsidise the delivery cost by inflating the price of the product. Delivery charges are dependent upon the location of the order recipient and the size of the order. Freight for North Island orders is charged at $8 for 1-5 bottles. For orders over 6 bottles there is no freight charge. Freight for South Island orders is charged at $15 for 1-5 bottles. For orders over 6 bottles it is charged at $10 for each 6 bottles (case) or part thereof. For example, an order of 6 bottles will have a $10 freight component; an order of 12 bottles will have a freight component of $20. If you are collecting your wine from the winery there is no delivery or freight charge added to your order (please just specify this when it comes time to checkout).
Claims for Breakages
Upon receipt of your order, you should carefully inspect it to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers' documentation. We must have confirmation of these breakages or shortages within 7 days of the delivery.
Damage in Transit
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged portion of the delivery back to us is at our expense - customers must contact us to arrange the return shipping. Mills Reef Winery can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Replacement and Refunds
If you have followed the procedures outlined above in response to claims for breakages and damage in transit and we can confirm your claim is true, we will provide either a replacement or full refund.
We deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.